To enhance your experience at our organic and natural spa please note the following suggestions and terms:
Arrival Time: We ask you to arrive 15 minutes prior to your treatment beginning to allow you time to change and unwind. Arriving late will reduce treatment time, lessening it’s effectiveness and your pleasure; the treatment will finish at the scheduled time to ensure the next guest is not delayed. We invite you to make full use of our lounge facilities before and after your treatment.
Reservations: Booking in advance is recommended, where time permits we are happy to accommodate spontaneous guest. Indah requires 50% deposit or credit card details to confirm your reservation. Please mention if you are redeeming a gift voucher.
Consultation: Before beginning your treatment your therapist will complete a brief medical questionnaire with you and discuss your needs, likes and dislikes, noting any area of stress or discomfort. They will adapt the treatment to suit your personal requirements. It is our personal aim to treat and relax you. If at any time you feel uncomfortable, too hot or too cold, would prefer a lighter, or stronger treatment please let your therapist know immediately.
Attire: Your comfort is our priority, relaxation is best achieved by wearing comfortable clothing. Disposable underwear will be supplied where appropriate.
Gift Vouchers: A gift voucher is a great way to tell someone you love them, to say thank you, or simply to show you care. Vouchers are valid for LIFE –unless otherwise notified. (stolen or lost vouchers cannot be reclaimed).
Cancellation: We require cancellation notice 8 working hours, or 24 hours to avoid full charges being applied to your cancellation, this applies to gift voucher bookings.
Payment: We accept cash, Visa , Mastercard, EFTPOS and cheque with proper identification. We regret that we do not accept American Express or Diners Club.
Security: We ask you to leave your valuables at home as we cannot take responsibility for valuables left in the spa.
Etiquette: To ensure that all guests enjoy our tranquil surroundings, we ask for noise levels to be kept to a minimum, this includes mobile phones. Though we love children their attendance is discouraged.
Parking: Plentiful parking right outside the door off View Street.
Pre Natal: If you are pregnant please advise us at the time of booking, to ensure we can advise on suitable treatments, and ones which should be avoided.
Group Bookings: We are more than happy to make special group arrangements for birthday celebrations, hen’s parties and corporate groups. For group of four or more we do require a 50% non-refundable deposit at the time of the booking.